Return to event

VTHC HSR Conference 2023 - Streaming FAQs

Having Trouble?

Refresh your browser, restart your computer or try using Google Chrome web browser.

Return to FAQ menu

No Sound?

Ensure the volume is turned up or the speakers are turned on. Play a YouTube video to ensure you have sound.

Return to FAQ menu

Frozen Video?

Quickest fix if the image freezes is to hit pause, then play, then click back to LIVE from the DVR version

Return to FAQ menu

Sound Echo?

Ensure you don’t have more than one web browser window open. The echo means you have multiple videos playing

Return to FAQ menu

Video Not Playing?


Make sure you are using an up-to-date web browser. Try a different web browser such as Chrome or Firefox.
Refresh or Reload the webpage to ensure your browser has loaded the video player and "requested" the video.

Return to FAQ menu

The Video is Working...

100's of other people are watching our events live and as VOD on smart phones, tablets, computers and connected TV's. You may need to restart your computer if you are still having trouble, or it may be your computer and its connection are not suited to playing live video. Can you watch YouTube videos?

Return to FAQ menu

Still having trouble?

Contact us at info@thestreamingguys.com.au

Return to FAQ menu

IT networks

The majority of our issues come from IT networks blocking the player.

If your video player does not load, try an alternative network such as a 4G or 5G hostspot

Return to FAQ menu