VTHC HSR Conference 2023 - Streaming FAQs

Refresh your browser, restart your computer or try using Google Chrome web browser.

Ensure the volume is turned up or the speakers are turned on. Play a YouTube video to ensure you have sound.

Quickest fix if the image freezes is to hit pause, then play, then click back to LIVE from the DVR version

Ensure you don’t have more than one web browser window open. The echo means you have multiple videos playing

Make sure you are using an up-to-date web browser. Try a different web browser such as Chrome or Firefox.
Refresh or Reload the webpage to ensure your browser has loaded the video player and "requested" the video.

100's of other people are watching our events live and as VOD on smart phones, tablets, computers and connected TV's. You may need to restart your computer if you are still having trouble, or it may be your computer and its connection are not suited to playing live video. Can you watch YouTube videos?

Contact us at info@thestreamingguys.com.au

The majority of our issues come from IT networks blocking the player.

If your video player does not load, try an alternative network such as a 4G or 5G hostspot